Whenever you are dissatisfied with an online purchase, you should contact the merchant first to resolve the issue. Many merchants are very willing to make the situation right to keep you as a satisfied customer, avoid bad customer reviews and steer clear of a “chargeback” (see “chargebacks” section below). … See more There is a difference between a problem with your order and a “dispute.” A problem isn’t a dispute until you have tried to settle the issue with the merchant but can’t agree on an acceptable resolution. Examples of issues … See more As a last resort, you can file a dispute with your card issuer (if you used a credit, prepaid or debit card to pay) or the payment processor you used (such as PayPal). Different payment methods provide different … See more “Chargeback” is the industry term for a bank or credit card company reversing a sales transaction (taking back the money it paid the merchant). Chargebacks are undesirable to merchants because they increase their cost of … See more Many disputed charges are actually legitimate transactions made by a spouse or other family member on a cardholder’s account. Because the cardholder didn’t make the charge and … See more Web17 hours ago · Lisa Robinson. Law students are helping Baltimore City school students learn peer mediation amid increasing youth violence. City students are getting peer mediation training from students at the ...
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